FAQ’s (Frequently Asked Questions)

Note: These FAQ’s only take precedence for the professional certification programs.
Employee Experience and Travel X programs are custom made programs for corporate use
and do not coincide with the FAQ’s listed here.

Training Courses

If you are an employee who is looking for a job promotion or even looking for a fresh new challenge, it has become a common need nowadays to increase your skill set. What a better way than to take-up a professional certification program which guarantees more industry specified training which better prepares you for the challenges at work. Taking a degree or diploma is often time consuming however a personal certification with the Ten X Group can be completed between 5-6 months at the most.

Definitely! Courses such as Lean Six Sigma can give you opportunities for salary increments in the range of between 15-25% depending on the level of completion.

The Ten X Group are the only training providers who provide a blended learning method with the lowest prices in Malaysia. Our certifications are internationally recognized and are used by professionals and governments around the world.

The training descriptions contain the prerequisites for the participation in the training, please refer to the downloadable PDF form on: Provide link here

The language in which the respective training course is ONLY conducted in English. All courses are in line with content shared with our intellectual partners based in Canada. In specific situations, we may customize our training session with our national language – depending on the volume of requirement.

The maximum number of participants for practical training sessions depends on the allocated slots for access to our course content and training sessions. In most cases each class can have between 15-25 attendees.

You must bring a laptop – prior notice must be given to the trainer if you are unable to bring a laptop. Dress code is smart casual – but really don’t judge you for what you wear, just be comfortable and in the mood to learn something amazing.

During the training, you get drinks, snacks or depending on the timing of the training. You will be informed in advance if there are changes to the F&B arrangements.

We recommend attending the training courses in the specified order.  You may email us at [email protected] with your most updated resume to help us determine the best certification program for you.

Training Dates

The training dates in this catalog have been fixed for one calendar year. If due to high demand, additional training courses are offered during the year, this will be indicated online at: Webform or alternatively you could email: [email protected] for a customized training session.

The decision as to whether the training is to be held or not is made no later than two weeks prior to the start of the training (minimum number of participants). If the training is canceled, registered participants will be notified in writing. The training course will be rescheduled, if possible.

No, your training sessions are fixed in accordance to the subscription package that you have selected and paid for. However there are opportunities for you to pick up on coaching sessions available throughout Talent LMS portal.

Training Locations

Our training sessions are offered within the Klang Valley area at The Ten X Group certified training centers. For more detailed information on our training locations, please refer to the information online at Provide link here.

Yes, however you will need to discuss this with Team Ten X prior to signing up for your course. In most situations, our trainings will be completed at our own centers however we do also customize our training sessions at the clients’ location should there be a bulk sign-up from a specific organization based at 1 single location.

You may simply WAZE (provide location) or you may get onto www.thetenxgroup.com and click on our chat bots to speak to one of our customer experience representatives. Alternatively, you may also contact 1700-81-9836 (XTEN).

Registration and Cancellation

You may log-on to (provide link) to complete the registration process. If you are unsure of the certification that is suitable for you – you may send an enquiry via [email protected] or contact us via 1700-81-9836 (XTEN).

You will receive confirmation of your course registration by email. Your registration is only complete with this written confirmation upon completion of payment.

This personal login is used for logging on to the RPM Academy learning server where you will have access to location information and any training documents, reference material, etc. In order to be able to use this, the participant’s personal e-mail address has to be specified. If you did not specify an e-mail address, we ask you to submit this during registration. RPM Academy is our training partner based out of Canada – they essentially provide us with training content and the certification itself.

You are only provided with a 7-day money back guarantee (cooling-off period). Upon registering for the professional certification, you have 7 days to cancel your subscription where you will receive the full funds you paid for the course. Any cancellations requested post 7 days, there will be no refund.

Course Content

Yes, all required training material/handouts/content will be provided to you via our learning portal or via printed matter by the training provider.

The trainer will hand out a certificate on the last day of the training i fit has been completed (at least 75% attendance).

Yes, you will need to take and pass your certification test scheduled by the Ten X Team. The cost your certification (first sitting) is included on your total course fee.

Each student will receive full access to the Ten X Learning portal. Your subscription will differ in accordance to the package that you have signed up – Platinum, Gold or Silver. Our professional certifications are conducted via a blended learning method (Classroom Training + Online app access + Online Coaching + Activities + Project or Case Study + Certification Test). You may also visit the program page on (provide link)

Subscription Fees

If you are an individual looking for self-improvement, all prices are stated here

If you are a corporate organization looking to purchase seats for our training sessions in bulk, kindly email [email protected] or alternatively, you may also contact us directly at 1700-81-9836 (XTEN).